General terms & conditions
Article 1: General provisions
The e-commerce website premiumwashroom.com is an ApS with registered office in Copenhagen, under the name VanA ApS, VAT DK41195290, and offers its customers the possibility to purchase the products from their online store.
The present general conditions ("Conditions") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Premium Washroom webshop, the Customer must explicitly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, excluding all other conditions. Additional conditions of the Customer are excluded, except when these have been explicitly accepted by Premium Washroom in writing.
Article 2: Price
All quoted prices are expressed in EURO, DKK, NOK, SEK, always including and excluding VAT and all other duties or taxes to be paid by the Customer.
If delivery, reservation or administrative costs are charged, this will be mentioned separately.
The indication of price only refers to the article as it is described verbally. The accompanying photos are designed for decoration and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Premium Washroom. Premium Washroom is only bound to an obligation of means for the correctness and completeness of the information provided. Premium Washroom is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. size, color, availability, delivery term or delivery method, we request the Customer to contact our customer service in advance.
The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Premium Washroom. Premium Washroom can not be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The Customer makes a choice from the web assortment, and adds this to his shopping basket.
Prior to the actual order, the customer receives an overview of:
The unit price
The total price of the chosen package
The delivery cost
By means of a login system, the customer can use a specific, previously granted, sales rate.
The order can always increase, decrease and be removed or used as a quote or effective order.
The Customer has the choice between the following payment methods:
via credit card
via bank card
by bank transfer to account number only for contracts concluded in advance.
Premium Washroom is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
After receipt of order, the customer receives:
1. an automatically generated e-mail with confirmation of your offer
2. an order confirmation with expected delivery date via mail
3. an automatically generated e-mail with notification of the end of production.
Depending on the agreement, goods will be collected or delivered
Items ordered through this webshop can be delivered in Europe.
The delivery is made by a transport company such as: UPS, DPD or GLS or by Premium Washroom itself.
The goods are delivered to the customer as quickly as possible.
Any visible damage and / or qualitative deficiency of an article or other defect in the delivery must be reported to Premium Washroom ([email protected]) at the latest within 3 working days after receipt.
The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, which is not the carrier) has received the goods physically. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by Premium Washroom.
Article 6: Reservation of ownership
The delivered items remain the exclusive property of Premium Washroom until the moment of full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of Premium Washroom, for example to anyone who seizes the items that have not yet been paid for.
Article 7: Returns
The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason. With the exception of goods produced in our workshop, or goods with specific characteristics which are not purchased and sold on a regular basis.
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Premium Washroom.
The withdrawal period expires 14 calendar days after the day:
(a) in the case of service contracts or of digital content which is not supplied on a tangible medium: "of the conclusion of the contract";
(b) for sales contracts (including contracts covering both goods and services): "on which the Customer or a third party designated by the Customer, who is not the carrier, is physically in possession of the good.";
(c) for contracts where the Customer has ordered several goods in the same order that are delivered separately: "on which the Customer or a third party appointed by the Customer, who is not the carrier, physically receives the last good.";
(d) for contracts for the delivery of a good consists of several shipments or parts: "on which the Customer or a third party appointed by the Customer, who is not the carrier, physically receives the last shipment or the last part.";
(e) for contracts for the regular delivery of goods during a certain period: "on which the Customer or a third party appointed by the Customer, who is not the carrier, physically seizes the first good."
In order to exercise the right of withdrawal, the Customer must inform Premium Washroom, by means of an unambiguous written statement by post, of his / her decision to revoke the agreement.
In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return the goods without delay, but in any case no later than 14 calendar days after the day on which he has notified his decision to cancel the contract to Premium Washroom, or hand it over to Premium Washroom.
The direct costs of returning the goods are at the expense of the Customer.
If the returned product has been reduced in value in any way, Premium Washroom reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the use of the goods by the Customer. Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer cancels the agreement, Premium Washroom will refund all payments received by the Client up to that time, including the standard delivery costs, to the Customer within a maximum of 30 calendar days after Premium Washroom has been informed of the decision of the Customer to agreement. In sales agreements, Premium Washroom can wait with the refund until it has received all the goods back, or until the Customer has shown that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by Premium Washroom will not be refunded.
Premium Washroom refunds the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
service contracts after the full performance of the service
the supply or provision of goods or services whose price is dependent on fluctuations in the financial market on which Premium Washroom has no influence and which may occur within the withdrawal period;
the delivery of goods manufactured according to the specifications of the Customer, or which are clearly intended for a specific person;
the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
the delivery of goods which, after delivery, are irrevocably mixed with other products by their nature;
the delivery of sealed audio and sealed video recordings and sealed computer software the seal of which has been broken after delivery;
the delivery of digital content that is not delivered on a tangible medium, if the performance has begun with the Client's explicit prior consent and provided the Customer has acknowledged that he loses his right of withdrawal (eg downloading music, software).
Article 8: Warranty
Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated.
Commercial warranty = legal guarantee
In order to make use of the guarantee, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact the customer service and return the item to Premium Washroom at its expense.
In determining a defect, the Customer must inform Premium Washroom as soon as possible. In any case, any defect must be reported by the Customer within a period of 3 working days after it has been determined. Afterwards, no right to repair or replacement lapses.
The (commercial and / or legal) warranty is never applicable to defects arising as a result of accidents, neglect, falls, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use or instructions, modifications or changes to the article, crackdown, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed to be no hidden defects, unless the Customer proves otherwise.
Article 9: Customer service
The customer service of Premium Washroom can be reached at +32 488 22 66 14, by e-mail at [email protected] or by post at the following address H.C. Ørsteds Vej 50 C, 1879 Frederiksberg C, Denmark.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights available to Premium Washroom, in the event of non-payment or late payment from the date of the breach of contract, the Client will owe an interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the Customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, Premium Washroom reserves the right to take back the (fully) paid items.
Article 11: Privacy
Premium Washroom respects the Danish law of 8 December 1992 regarding the protection of privacy in the processing of personal data.
The personal data you provide will only be used for the following purposes: information regarding the orders made and direct marketing.
You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can receive the written notification of your personal data free of charge via a written, dated and signed request to Premium Washroom. If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge.
We treat your information as confidential information and will not pass on, rent or sell it to third parties.
The Customer himself/herself is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Premium Washroom does not have access to your password.
Premium Washroom keeps online, anonymous, visitor statistics to be able to see which pages of the website are visited to which extent.
If you have any questions about this privacy statement, please contact us at Premium Washroom.
During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies can not be used to identify people, a cookie can only identify a machine.
Premium Washroom uses:
'First party cookies': technical cookies that are used by the visited site itself and which aim to make the site function optimally. Eg: settings that the user made during the previous visits to the site, or: a prefilled form with data that the user has done during previous visits.
'Third Party cookies': cookies that do not originate from the website itself, but from third parties, eg a marketing or advertisement plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies the visitor to the site must first give permission - this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further surfing on the website.
You can set your Internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements can not appear correctly, or that you will not be able to use certain applications.
Article 13: Adverse validity - non-renunciation
If any provision of these terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Any failure by Premium Washroom to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a waiver of such provision and shall never affect the validity of these rights. .
Article 14: Change of conditions
These Terms and Conditions are supplemented by other conditions that are explicitly referred to and the general sales conditions of Premium Washroom. In case of contradiction, these Terms and Conditions prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as proof.
Article 16: Applicable law - Competent court
Danish law applies, with the exception of the provisions of private international law on applicable law and with the exception of the Vienna Convention on international purchase agreements concerning movable property. Unless the Customer is a consumer, only the courts of the district Premium Washroom are competent in any disputes.